general information & policies

Public Office Hours

Monday - Friday:
8:30am - 12:00pm  &  3:00pm - 5:30pm

Saturday’s:
8:30am - 1pm;   3:30pm - 5pm by appointment

Sunday Lodging:
9am-10:30am  & 3:30pm-5:00pm, both by appointment

** Statutory & Civic Holidays:
Christmas, Boxing Day, New Years and Easter Holidays, we are closed.  All other holidays we are open from     9:00am - 10:30am

Christmas & New Year Eves we are closed on Sundays.  All other Christmas and New Years Eves, we are open from 8:30am-1:00pm.

We reserve the right to deny admittance of any dog that we feel has infectious disease, health or temperament issues.

During their stay, should a dog be discovered to have excessive barking issues, aggression tendencies or unstable temperament, is a dirty dog, defecates inside and requires extra cleaning, will be subject to charges as per our a la Carte menu and may be denied future admittance.

Checkout is prior to 11AM within our listed Office Hours.  Pets picked up after these times, up until closing,  will incur a rate of 50% of the nightly rate, for the partial day.   If the pet(s) are picked up after hours, the regular nightly charge will apply in addition to any after hours or emergency charges.

Geriatric dogs or special assistance/care charges are assessed and applicable based on our staff's evaluation to adequately care for the pet.

There is a registration fee of $15.00 per pet for first time clients or clients that have been inactive 3 or more years, with bookings of less than 2 nights.

After Hours charges per pet apply for drop-offs and pickups outside of normal Office hours.

Emergency pickup or drop-off charges will apply per pet between 6:00PM – 7:30PM (Feeding and non disturbance time), 9:00PM – 7:00AM or outside of our hours on any Statutory or Civic holiday.   Advance notice is required.

There may be additional charges for Christmas, New Years, March Break and during peak periods.

Cancellation of reservations or changes to existing reservations, a minimum of 28 days notice prior to arrival is required during the following periods: Feb. 1 - 29, April 1 - 22,  June 15 - Oct. 12.  All clients will pay for all days reserved from Dec. 15 - Jan. 15, March 1 - 30, and the following Holiday Weekends:  Family Day, Good Friday, Easter, Victoria Day, Canada Day, Civic Holidays, Labour Day and Thanksgiving.  For pets that have been already checked in and are picked up earlier than the arranged date or times in the above periods, clients will be charged for the full original reservation.  During the remainder of the year, reservation cancellations or changes require a minimum of 72 hours prior notice to arrival.   Clients will be charged for all days reserved should proper notice not be provided.

An administration fee of $25.00 per pet may be requested to confirm each reservation.   This fee will be fully credited to the pet's account at checkout for the respective reservation.    This fee becomes non-refundable should there be a cancellation.

Credit Card Guarantees are required during peak periods or at times where we request them.   Reservations will not be guaranteed without a credit card and credit cards may be charged  in accordance with the policies herein.

To verify your address, a valid government issued drivers license may be required at your pet's checkin.

Dogs are required to be on a leash and under control while on the property, until we place them in their temporary home. 

Up to date vaccinations are required for all dogs and cats, unless otherwise stated by your veterinarian. Proof of vaccination and/or adequate titer levels are required. Dogs are to have their Rabies, DHPP and Bordatella (kennel cough Vaccine must have been administered a minimum of 5 days prior to admittance).   Cats are to have Rabies and F.V.R.C.P.  Flea treatment is required from June - November.